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Shipping Policy

 

SHIPPING TIME

  • Shipping typically takes 7 - 16 business days.

All shipping times exclude holidays/clearance/customs delays

Shipping may be delayed due to the impact of COVID-19. If you have any questions, please feel free to contact our customer support team.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs, or back-end charges incurred.

 PROCESSING TIME

Our processing time is 3-6 business days for all orders

TRACKING

  • Tracking numbers post in 3-6 business days after your order
  • You can access your tracking number(s) by clicking the " Track Your Order" button within your confirmation email or visit our website
  • Status unavailable/Pre-Shipment or something similar may appear. This is normal, please allow 3-6 days for tracking information to be updated
  • For international orders, once your order clears customs a delivery date will be generated
  • Please contact your local courier directly with any location questions after it has cleared customs

 

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

If you refuse any shipments from www.thenovotrendz.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. NOVO TRENDZ is not responsible for lost packages marked as delivered and we do not issue a refund for packages that state being delivered.

ADDRESS CHANGES/CANCELLATIONS

  • Cancellations are not available after 3 hours of your purchase
  • Please contact us immediately if you noticed that your shipping details are incorrect. Please notice that we are unable to do any amendments once your parcel has been dispatched.
  • Please email us and provide your order number, first and last name on the order, or email when you purchased.
  • Should your parcel be returned to the sender you will be responsible for additional shipping costs.
  • If your order fails to deliver or is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund. If it has been 30 days since it was returned to us you will have to place an additional order. We will allow free shipping at this point and send your original order as well.

 If you have a question please email us at support@thenovotrendzz.com

 

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